Return policy:

TO OBTAIN A REFUND you need to contact us first.

You are responsible for arranging and paying for the shipping of return items to Rabbit & Hares Old Furniture Shop in Melbourne Australia.

Refunds will be for the price you paid to us for the item that is subject to 10% handling charge. You can elect if the refund is by direct debit to the Credit Card account you used when making the purchase or by a cheque (to your name only) mailed to your address. You can choose an alternative remedy to a refund. In these circumstances you may want an exchange, a credit note or to have the goods repaired.

You may be entitled to compensation if goods you purchased:
-were not of merchantable quality (i.e. a basic level of quality that would be reasonable to expect)
-were unfit for any purpose you made known to the seller, or can be inferred from the type of goods
-did not match any description given of the goods (this would include corresponding with a photograph of the good)
-were not free from defects. If the goods you have purchased do not fulfil any of these conditions then you may be entitled to a refund upon return of the goods.

If the goods have been partially consumed you may be entitled to a refund depending on the circumstances and the extent to which the goods have been consumed. If the goods being returned have had a fair amount of use then you may only be entitled to a partial refund only or a repair to the product instead. This will depend on the circumstances of the sale and return and if the use of the goods has affected the fault. You MUST provide proof of purchase by way of delivery documents and a receipt.

You are not entitled to a refund, credit or exchange if:
-you changed your mind,
-you decided you no longer want the goods
-you or just don't like them,
-you or found that goods are the wrong size or colour
-you found you can buy the same or similar goods elsewhere for a cheaper price.

There is a time limit for refunds. You need to contact us regarding a refund once you received goods. One week from the day you received goods for purchases within Victoria. Two weeks from the day you received goods for purchases within Australia. One month from the day you received goods for purchases worldwide.